Web Support & Training

Launching a new website is just a first step. Websites are living documents, subject to consistent change. As a result, a healthy support relationship is important to ensure your website is performing over it’s life cycle.

Our team is always available for web support issues - we’re physically on campus (Grace Hall) and promise to respond to all requests within 24 hours (during the work week, Monday-Friday). Web support requests typically include:

  • Customer service queries
  • Assistance & advice
  • Minor website adjustments (that aren’t possible within the admin).
  • Bugs, errors, or broken sites

Web support is offered at no charge, unless support issues evolve into larger development tasks.

  • All issues under 10 minutes are free.
  • All bugs, errors, or broken sites will be repaired for free.
  • Website adjustments over 10 minutes are subject to the webteam hourly rate ($95/hour). We won’t begin any work without a basic estimate & approval.

Need some help? Contact web support at webhelp@nd.edu.

Conductor Training

We also offer free Conductor training to campus users. Training sessions are offered a few times a month and cover the basics of managing a website using Conductor.

Sign Up for Conductor Training